Privacy

Privacy Statement

Privacy Statement

Effective Date: 30 March 2015
Last Updated: 21 July 2026

SingleSource Lighting and Cleaning Supply, LLC respects the privacy of its customers, prospective customers, website visitors, business contacts, and community participants.

This Privacy Statement explains how we collect, use, disclose, and protect personal information through singlesourcelcs.com, including its product catalog, customer-account features, communications, mailing-list signup, and any reviews, forums, calendars, message boards, or other community features that may be made available.

In this Privacy Statement, “SingleSource,” “we,” “us,” and “our” refer to SingleSource Lighting and Cleaning Supply, LLC.

1. Scope

This Privacy Statement applies to personal information collected through:

  • The SingleSource Website;

  • Online customer accounts;

  • Product and order inquiries;

  • Purchase-order submissions;

  • Website contact and request forms;

  • Mailing-list signup forms;

  • Customer-service communications related to the Website;

  • Reviews, comments, discussions, forums, message boards, calendars, and other community features;

  • Cookies and similar technologies;

  • Website analytics; and

  • Other Website features that may be added or enabled in the future.

This Privacy Statement does not apply to an independently operated third-party website, platform, or service, even when the Website links to or integrates with that service.

Additional terms may apply to information collected through an offline credit application, employment application, customer agreement, commercial agreement, or other separate process.

2. Personal Information We Collect

The information we collect depends on how you interact with SingleSource and which Website features are enabled.

Information You Provide

We may collect:

  • Your name;

  • Business or organization name;

  • Job title;

  • Department or business role;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping or delivery address;

  • Customer or account number;

  • Account username and password;

  • Products you order, request, or review;

  • Purchase-order information;

  • Order history;

  • Customer-account information;

  • Tax-exemption information;

  • Communications and customer-service requests;

  • Product questions;

  • Project details;

  • Lighting or facility information;

  • Mailing-list preferences;

  • Reviews, comments, and community submissions;

  • Event or calendar submissions;

  • Photographs or documents you choose to upload; and

  • Other information you voluntarily provide.

When a business account has multiple authorized contacts, we may maintain information about those contacts and their account, purchasing, delivery, or billing permissions.

Demographic, Preference, and Interest Information

Some current or future Website features, forms, surveys, customer profiles, marketing programs, or community features may allow you to provide information such as:

  • Age range;

  • General demographic information;

  • Industry;

  • Organization type;

  • Facility type;

  • Geographic area;

  • Product interests;

  • Communication preferences;

  • Favorite products;

  • Purchasing preferences;

  • Topics of interest; and

  • Other profile or preference information.

We collect this information only when:

  • You voluntarily provide it;

  • The applicable feature is enabled;

  • It is generated from your interactions with the Website; or

  • Collection is otherwise permitted by law.

You are not required to provide optional demographic or preference information unless it is reasonably necessary for a specific service, transaction, program, or request.

Order and Transaction Information

The Website does not currently accept online payments.

When you submit an order inquiry, order request, purchase order, or related communication, we may collect information such as:

  • Requested products;

  • Quantities;

  • Prices or quotes;

  • Discounts;

  • Taxes;

  • Shipping or delivery charges;

  • Purchase-order numbers;

  • Billing instructions;

  • Delivery instructions;

  • Order status;

  • Invoice information;

  • Returns;

  • Replacements;

  • Warranty matters; and

  • Transaction dates.

Payment may occur outside the Website according to an invoice, purchase order, approved customer credit terms, or another arrangement accepted by SingleSource.

Credit and Commercial Account Information

When you request customer credit or payment terms, we may collect information necessary to evaluate, establish, administer, and collect the account.

This may include:

  • Business-identification information;

  • Billing contacts;

  • Authorized purchasers;

  • Trade references;

  • Payment history;

  • Commercial credit information;

  • Tax documentation;

  • Purchase authority;

  • Business records;

  • Public-record information; and

  • Information required by a credit application or commercial agreement.

SingleSource personnel may use third-party business-information, fraud-prevention, identity-verification, and credit-review services to evaluate a commercial account.

Information collected through a separate credit application may also be governed by disclosures included with that application.

Community and Social Information

If the Website enables reviews, comments, forums, message boards, discussions, calendars, public profiles, social feeds, or similar features, we may collect:

  • Your display name;

  • Profile information;

  • Reviews;

  • Ratings;

  • Comments;

  • Questions and answers;

  • Discussion posts;

  • Messages;

  • Event submissions;

  • Uploaded photographs;

  • Uploaded documents;

  • Reactions or preferences;

  • The date and time of a submission; and

  • Related account and technical information.

Content submitted through a public feature may be visible to other people and may be copied, indexed, shared, or republished by those people.

Do not submit confidential, proprietary, private, or sensitive information through a public Website feature.

Information Collected Automatically

When you use the Website, we or our service providers may automatically collect technical and usage information, such as:

  • Internet Protocol address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate location derived from an IP address;

  • Referring website;

  • Landing page;

  • Pages viewed;

  • Links selected;

  • Site searches;

  • Dates and times of visits;

  • Session information;

  • Account and authentication events;

  • Shopping-cart or product-selection activity;

  • Cookie identifiers;

  • Analytics identifiers;

  • Error information;

  • Security information; and

  • Diagnostic and performance information.

We may use this information to operate the Website, understand usage, improve performance, maintain security, measure communications, and troubleshoot problems.

3. How We Collect Information

We may collect information:

  • Directly from you;

  • Through your customer account;

  • When you submit an order request or purchase order;

  • When you request customer credit;

  • When you contact us;

  • When you join our mailing list;

  • When you participate in a survey;

  • When you submit reviews, comments, events, or other community content;

  • Automatically through the Website;

  • Through Google Analytics and related Google services;

  • Through Mailchimp;

  • From website-hosting and technology providers;

  • From shipping, freight, delivery, manufacturer, or supplier partners;

  • From your employer or organization;

  • From credit, identity, fraud-prevention, or business-information providers;

  • From utilities or project partners when applicable;

  • From social-media services when you interact with an integrated feature; and

  • From public or commercially available business sources where permitted by law.

4. How We Use Personal Information

We may use personal information for the following purposes.

Provide Products and Services

We may use information to:

  • Create and administer customer accounts;

  • Receive and process order requests;

  • Review and fulfill purchase orders;

  • Confirm products, quantities, pricing, and availability;

  • Provide quotes, invoices, receipts, and order updates;

  • Respond to product questions;

  • Recommend products based on information you provide;

  • Coordinate local delivery, shipping, freight, or drop-shipping;

  • Handle returns, replacements, and warranty assistance;

  • Administer customer-specific pricing;

  • Confirm tax-exempt status;

  • Administer approved payment or credit terms; and

  • Assist with lighting, energy-efficiency, or facility-supply projects.

Communicate With You

We may use information to:

  • Respond to questions and requests;

  • Provide customer service;

  • Send account, order, delivery, invoice, and service messages;

  • Notify you about an account or order issue;

  • Send mailing-list messages;

  • Send product, service, educational, or promotional information when permitted;

  • Send surveys or request feedback;

  • Respond to reviews or community submissions; and

  • Maintain records of business communications.

Operate Community Features

When community or social features are enabled, we may use information to:

  • Display reviews, comments, events, and other submissions;

  • Attribute content to a display name or account;

  • Facilitate discussions;

  • Moderate content;

  • Respond to reports or complaints;

  • Enforce community rules;

  • Detect spam and misuse;

  • Manage public profiles;

  • Notify users about activity; and

  • Maintain the security and integrity of community features.

Personalize the Website and Communications

We may use account, demographic, preference, interest, and usage information to:

  • Remember settings;

  • Present relevant products or content;

  • Improve recommendations;

  • Understand customer interests;

  • Organize products and content;

  • Develop new services or Website features;

  • Improve the usefulness of communications; and

  • Measure how customers interact with the Website.

We do not currently state that individualized targeted advertising is active.

Before activating advertising or retargeting technologies that require additional notice or choice, SingleSource should update this Privacy Statement and provide any legally required cookie or opt-out controls.

Operate and Improve Our Business

We may use information to:

  • Maintain and improve the Website;

  • Understand how visitors use the Website;

  • Analyze product and content interest;

  • Improve customer service;

  • Manage inventory and purchasing;

  • Coordinate deliveries;

  • Maintain customer relationships;

  • Conduct accounting, auditing, reporting, and business planning;

  • Train personnel;

  • Maintain quality;

  • Evaluate Website performance; and

  • Measure the effectiveness of communications.

Protect SingleSource and Others

We may use information to:

  • Authenticate users;

  • Protect customer accounts;

  • Detect and prevent fraud;

  • Detect spam, malicious activity, and misuse;

  • Maintain network and information security;

  • Investigate security incidents;

  • Enforce agreements and policies;

  • Protect our rights, property, personnel, customers, and systems;

  • Investigate suspected unlawful conduct; and

  • Preserve evidence when appropriate.

Comply With Legal Obligations

We may use information to:

  • Maintain tax, accounting, transaction, and corporate records;

  • Respond to lawful requests and legal process;

  • Meet regulatory, safety, reporting, and compliance obligations;

  • Address product recalls and safety notices;

  • Establish, exercise, or defend legal claims; and

  • Comply with applicable laws and contractual duties.

5. Google Analytics and Google Search Console

SingleSource uses Google Analytics to help understand how visitors find and use the Website.

Google Analytics may collect information such as:

  • Pages viewed;

  • Session activity;

  • Approximate geographic area;

  • Device and browser information;

  • Referring sources;

  • Interaction events;

  • Cookie or analytics identifiers; and

  • General Website usage patterns.

SingleSource also uses Google Search Console to understand how the Website appears and performs in Google Search.

Google Search Console generally provides information about:

  • Search terms;

  • Search impressions;

  • Search-result clicks;

  • Website pages appearing in search results;

  • General device or geographic categories;

  • Indexing;

  • Technical Website issues; and

  • Search performance.

Google processes information according to its own terms and privacy practices.

SingleSource may use Google-provided information to improve Website performance, search visibility, content, usability, and security.

6. Mailchimp and Email Communications

SingleSource uses Mailchimp to manage mailing-list subscriptions and email communications.

When you subscribe or otherwise agree to receive marketing communications, information may be provided to Mailchimp, including:

  • Your name;

  • Email address;

  • Business or organization information;

  • Subscription date;

  • Signup source;

  • Communication preferences;

  • Email-delivery information;

  • Email opens;

  • Link selections; and

  • Unsubscribe status.

Mailchimp processes this information according to its own terms and privacy practices.

SingleSource may use email-engagement information to:

  • Deliver requested communications;

  • Understand which messages are useful;

  • Improve future communications;

  • Maintain subscription records;

  • Troubleshoot delivery problems; and

  • Honor unsubscribe requests.

7. Cookies and Similar Technologies

The Website may use cookies and similar technologies.

Cookies are small data files stored on or associated with your browser or device.

They can help the Website remember information and operate more effectively.

Essential Cookies

Essential cookies may support:

  • Website navigation;

  • Account authentication;

  • Security;

  • Session management;

  • Forms;

  • Product selections;

  • Shopping-cart functionality;

  • Community features;

  • Fraud prevention; and

  • Remembering privacy choices.

Disabling essential cookies may prevent some features from working properly.

Preference Cookies

Preference cookies may remember settings, selections, display preferences, or choices so the Website can provide a more consistent experience.

Analytics Cookies

Analytics cookies and similar technologies may help SingleSource understand:

  • Website traffic;

  • Page usage;

  • Navigation patterns;

  • Technical performance;

  • Search activity;

  • Referring sources; and

  • General visitor interactions.

Social and Embedded Content

If the Website includes social-media buttons, feeds, videos, maps, embedded content, or other third-party features, the applicable provider may collect information about your device and interaction.

This may occur even when you do not actively select the feature, depending on how it is implemented.

Advertising and Marketing Technologies

SingleSource does not currently state that it uses Website visitor activity for targeted advertising or retargeting.

SingleSource may use advertising, campaign-measurement, or retargeting technologies in the future.

Before using nonessential advertising technologies, SingleSource should:

  • Update this Privacy Statement;

  • Identify the applicable practices;

  • Provide any legally required notice;

  • Provide any legally required consent or opt-out mechanism; and

  • Update the Website’s cookie controls when necessary.

8. Your Cookie Choices

Your browser may allow you to:

  • Delete cookies;

  • Block cookies;

  • Restrict third-party cookies;

  • Receive a notification when cookies are used; or

  • Clear stored Website data.

Blocking cookies may affect:

  • Account login;

  • Product selections;

  • Shopping-cart functionality;

  • Saved preferences;

  • Community features; and

  • Other Website functions.

Where required, the Website may provide a cookie-consent or preference tool.

Choices made through a cookie tool generally apply only to the browser and device on which they are made. They may need to be renewed if cookies are deleted or a different device is used.

9. How We Disclose Personal Information

We may disclose personal information for legitimate business purposes to the following types of recipients.

Website and Technology Providers

We may disclose information to providers that support:

  • Website hosting;

  • Website maintenance;

  • Customer accounts;

  • Data storage;

  • Backups;

  • Security;

  • Email delivery;

  • Analytics;

  • Search reporting;

  • Community features;

  • Technical support; and

  • Other Website operations.

Mailchimp

We may provide contact, subscription, and engagement information to Mailchimp to administer mailing lists and communications.

Google

Technical and Website usage information may be processed through Google Analytics, Google Search Console, and other Google services used by SingleSource.

Shipping, Delivery, and Fulfillment Providers

We may disclose information to:

  • Common carriers;

  • Freight providers;

  • Local delivery personnel;

  • Manufacturers;

  • Distributors;

  • Suppliers; and

  • Drop-shipping partners.

This information may include:

  • Customer name;

  • Business name;

  • Delivery address;

  • Telephone number;

  • Email address;

  • Product information;

  • Delivery instructions; and

  • Other information needed to fulfill the order.

Manufacturers and Suppliers

We may disclose information to manufacturers, distributors, and suppliers when reasonably necessary to:

  • Confirm availability;

  • Obtain project or volume pricing;

  • Answer technical questions;

  • Fulfill an order;

  • Arrange drop-shipping;

  • Process a warranty;

  • Replace a product;

  • Investigate a defect; or

  • Address a product-safety issue.

Credit and Business-Information Providers

When a customer requests commercial credit or account terms, SingleSource staff may provide or compare information through third-party services used for:

  • Business verification;

  • Identity verification;

  • Commercial credit review;

  • Fraud prevention;

  • Public-record research;

  • Payment-history review; and

  • Risk evaluation.

These providers operate under their own terms and privacy practices.

Utilities and Incentive-Program Participants

When SingleSource assists with a lighting, energy-efficiency, rebate, or incentive opportunity, information may need to be provided to:

  • A utility;

  • A program administrator;

  • A manufacturer;

  • A distributor;

  • A contractor;

  • An inspector; or

  • Another project participant.

Depending on the program, this information may include:

  • Customer name;

  • Business or organization name;

  • Facility address;

  • Contact information;

  • Utility-account information;

  • Existing and proposed equipment;

  • Project details;

  • Quotes;

  • Invoices;

  • Product specifications;

  • Photographs; and

  • Other program documentation.

SingleSource will disclose this information when reasonably necessary to provide requested assistance, administer the project, or submit information authorized by the customer.

Program participants may have their own privacy practices.

Your Organization

When you use the Website on behalf of a business or organization, information about your account, purchases, communications, community activity, or Website use may be available to authorized representatives of that organization.

Community Participants and the Public

Information submitted to a public review, comment, forum, message board, calendar, public profile, or similar feature may be disclosed publicly.

Public information may include:

  • Your display name;

  • Organization name;

  • Review;

  • Rating;

  • Comment;

  • Question;

  • Response;

  • Event information;

  • Photograph;

  • Profile information; and

  • Other content you choose to publish.

Do not use a public feature to submit confidential, sensitive, or private information.

Professional Advisors

We may disclose information to:

  • Attorneys;

  • Accountants;

  • Auditors;

  • Insurers;

  • Financial institutions;

  • Collection providers;

  • Consultants; and

  • Other professional advisors.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with law;

  • Comply with a regulation;

  • Respond to legal process;

  • Respond to a lawful government request;

  • Investigate fraud;

  • Address a security incident;

  • Investigate unlawful activity;

  • Enforce an agreement;

  • Protect a person’s safety;

  • Protect SingleSource property or systems; or

  • Establish, exercise, or defend a legal claim.

Business Transactions

Personal information may be reviewed, transferred, or disclosed as part of:

  • A merger;

  • An acquisition;

  • Financing;

  • Reorganization;

  • Sale of assets;

  • Change in ownership;

  • Bankruptcy; or

  • A similar business transaction.

10. Sale, Sharing, and Targeted Advertising

SingleSource does not sell customer contact lists in exchange for money.

SingleSource does not currently state that it shares personal information for cross-context behavioral advertising or targeted advertising.

Website analytics and email-service providers may process technical, usage, or engagement information to provide services to SingleSource.

Privacy laws in some jurisdictions use broad definitions of terms such as “sale,” “share,” and “targeted advertising.” If SingleSource later implements advertising, retargeting, or data-sharing activities covered by those definitions, this Privacy Statement and applicable privacy controls should be updated before or when those activities begin.

11. Marketing Communications

You may receive promotional email from SingleSource when you:

  • Subscribe to the mailing list;

  • Request product or promotional information;

  • Provide consent;

  • Participate in a program that includes communications; or

  • Have an existing business relationship with SingleSource where such communication is permitted.

You may unsubscribe from promotional email by:

Even after you unsubscribe from promotional messages, SingleSource may send non-promotional communications concerning:

  • Your account;

  • Orders;

  • Purchase orders;

  • Deliveries;

  • Invoices;

  • Payments;

  • Credit terms;

  • Security;

  • Product recalls;

  • Warranty matters;

  • Customer-service requests;

  • Community moderation; and

  • The ongoing business relationship.

12. Public Content and Privacy

Information submitted through a public area should be treated as public.

SingleSource cannot control how another person may:

  • Copy;

  • Save;

  • Screenshot;

  • Share;

  • Republish;

  • Index;

  • Archive; or

  • Otherwise use publicly available content.

Deleting your account or asking SingleSource to remove public content may not remove copies maintained by other people, search engines, archives, or third-party services.

SingleSource may retain removed content when reasonably necessary for:

  • Security;

  • Moderation;

  • Dispute resolution;

  • Legal compliance;

  • Recordkeeping; or

  • Enforcement of its agreements.

13. Data Retention

SingleSource retains personal information for as long as reasonably necessary for the purposes described in this Privacy Statement.

Retention periods may depend on:

  • The duration of the customer relationship;

  • Account activity;

  • Order and purchase-order history;

  • Delivery history;

  • Invoice and payment records;

  • Credit terms;

  • Warranty history;

  • Product-safety requirements;

  • Community activity;

  • Tax and accounting requirements;

  • Fraud-prevention needs;

  • Security needs;

  • Applicable limitation periods;

  • Legal obligations; and

  • The need to establish, exercise, or defend legal claims.

SingleSource may retain limited information after an account or deletion request when necessary to:

  • Complete a transaction;

  • Maintain tax or accounting records;

  • Administer a warranty;

  • Document a purchase order;

  • Maintain delivery records;

  • Detect fraud;

  • Protect security;

  • Collect an unpaid balance;

  • Resolve a dispute;

  • Enforce an agreement;

  • Comply with law; or

  • Document that a privacy request was completed.

Backup copies may remain for a limited period until they are overwritten or securely removed through ordinary backup processes.

14. Information Security

SingleSource uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Safeguards may include:

  • Access restrictions;

  • Authentication controls;

  • Encrypted Website connections;

  • Security monitoring;

  • Software maintenance;

  • Backups;

  • Personnel access controls;

  • Service-provider controls; and

  • Incident-response procedures.

No method of electronic transmission or storage is completely secure. SingleSource therefore cannot guarantee absolute security.

You are responsible for:

  • Protecting your account credentials;

  • Using an appropriate password;

  • Signing out of shared devices;

  • Controlling access within your organization; and

  • Notifying SingleSource promptly if you suspect unauthorized access.

15. Account Deletion and Privacy Requests

You may request deletion of your Website account or submit another privacy request by emailing:

[email protected]

Use the subject line:

Account Deletion Request

or:

Privacy Request

Depending on your relationship with SingleSource and applicable law, you may request that SingleSource:

  • Confirm whether it maintains personal information about you;

  • Provide access to certain information;

  • Correct inaccurate information;

  • Delete certain information;

  • Close or delete your Website account;

  • Provide a portable copy of certain information;

  • Restrict or object to certain uses;

  • Stop promotional communications; or

  • Review a decision concerning a privacy request.

These rights are not absolute.

SingleSource may need to verify your identity before completing a request.

SingleSource may deny, limit, or delay a request where permitted by law, including when information is needed to:

  • Complete an order;

  • Administer a purchase order;

  • Maintain tax or accounting records;

  • Maintain commercial credit records;

  • Administer a warranty;

  • Address a recall or safety matter;

  • Detect fraud;

  • Protect security;

  • Collect an unpaid balance;

  • Resolve a dispute;

  • Comply with law;

  • Exercise legal rights; or

  • Maintain a record of the request.

Deleting a Website account does not necessarily delete transaction, invoice, purchase-order, delivery, credit, warranty, safety, or legal records associated with the customer relationship.

Do not send passwords, complete financial-account numbers, or other highly sensitive information by ordinary email.

16. Verification of Privacy Requests

SingleSource may request information reasonably necessary to verify:

  • Your identity;

  • Your relationship with the applicable account;

  • Your authority to act for an organization; or

  • Your authority to act for another person.

Where permitted, you may use an authorized agent.

SingleSource may request proof of the agent’s authority and may still need to verify your identity directly.

SingleSource will not unlawfully discriminate against you for exercising an applicable privacy right.

17. Do Not Track and Browser Privacy Signals

Some browsers transmit “Do Not Track” signals.

Because there is no single universally accepted standard for interpreting every Do Not Track signal, the Website may not respond to every browser setting.

Where legally required and technically supported, SingleSource will process recognized browser-based opt-out preference signals according to applicable law.

18. Children’s Privacy

The Website is primarily intended for commercial and organizational customers and is not directed to children under 13.

SingleSource does not knowingly collect personal information online from children under 13.

If you believe a child under 13 submitted personal information through the Website, contact [email protected] so that SingleSource can review and, where appropriate, delete the information.

19. Third-Party Websites and Services

The Website may link to or integrate with services operated by:

  • Manufacturers;

  • Suppliers;

  • Utilities;

  • Credit and business-information providers;

  • Shipping and delivery providers;

  • Mapping providers;

  • Social-media platforms;

  • Mailchimp;

  • Google;

  • Video or content providers; and

  • Other third parties.

Those services have their own terms and privacy practices.

SingleSource encourages you to review their privacy notices before providing personal information or interacting with their services.

SingleSource is not responsible for the privacy, security, or data practices of an independently operated third-party service.

20. Information About Other People

When you provide information about another person, such as a:

  • Delivery contact;

  • Billing contact;

  • Authorized purchaser;

  • Employee;

  • Trade reference;

  • Event contact;

  • Project participant; or

  • Account representative,

you represent that you are authorized to provide the information for the applicable business purpose.

Do not provide information about another person that is unnecessary for the transaction or request.

21. Visitors Outside the United States

SingleSource is based in Michigan, United States, and the Website is operated for a U.S.-based business.

If you access the Website from outside the United States, your information may be processed and stored in the United States, where privacy laws may differ from those in your location.

You are responsible for ensuring that your use of the Website complies with laws applicable to you.

22. Changes to This Privacy Statement

SingleSource may update this Privacy Statement as its Website, features, services, technology, vendors, or legal obligations change.

The current version will be posted on this page with an updated “Last Updated” date.

When required by law, SingleSource will provide additional notice or obtain consent before applying a material change to previously collected information.

23. Contact Us

Questions, concerns, account-deletion requests, and privacy requests may be directed to:

SingleSource Lighting and Cleaning Supply, LLC
1102 Packard Road, Suite A
Mount Pleasant, Michigan 48858
Phone: (989) 317-8222
Email: [email protected]

For privacy-related email, use the subject line:

Privacy Request

For account-deletion email, use the subject line:

Account Deletion Request