FAQ

With our focus on an exceptional customer experience, our objective is to routinely visit each customer to answer any product questions and to keep you informed of what’s new in facility lighting and cleaning. Of course, if there are any questions or you would like a SingleSource representative on-site, please contact our office at (989) 317-8222.

Yes, we work closely with manufactures to provide high-quality products at competitive prices for our customers. Please contact our office at (989) 317-8222 to discuss discounts with a representative.

Although the warranty may vary from 1 -10 years depending on the lighting product and manufacturer, we make the warranty process as easy as possible for our customers. Simply call our office at (989) 317-8222 and let us know what product you purchased from us that did not exceed its warranty and we will make the necessary arrangements to get a replacement to you.

Yes. We understand that you may not need an entire case of a product to meet your cleaning or lighting needs. We offer several products that can be purchased as a single unit. Please feel free to contact our office at (989) 317-8222 or see our website for product offerings.

A $50 minimum order of product is required. There is a $10 minimum order fee for product orders under $50.

Cash, Visa, and MasterCard are accepted. Upon approved credit check, net 25 terms are available.

Shipping and handling is normally applied to each order. Typical rates range from $5.95 - $10.95. Oversized packages and special order items may incur additional charges.

Although terminology varies by manufacturer, typically a “daylight” bulb will have a color temperature around 6500K where the light emitted will be primarily in the blue or violet range of the visible spectrum. This lighting color is often used in outdoor lighting, paint booths, and detailing shops.

Most likely, the color difference in your bulbs has to do with the color temperature selection. Color temperature, measured in degrees Kelvin, indicates how “cool” or “warm” the light appears.

Most fixtures will have a label indicating the maximum wattage the fixture can safely handle as well as the bulb type recommended.

In general, incandescent and halogen bulbs are all dimmable. Fluorescent bulbs, for the most part, are not dimmable. LED bulbs are available in both dimming and non-dimming configurations.

The “E” is a designation for the base type being an Edison base (after Thomas Edison’s original design). The number following in the “E” is the diameter of the base in millimeters. So, for example, the E26 base is what most people think of when they think of a light bulb. This is the standard, or medium, base that screws into most light sockets. It is 26 mm in diameter.

ANSI is an acronym for American National Standards Institute. This organization develops voluntary guidelines and product performance standards. For HID lamps, such as metal halides, mercury vapors, and high/low pressure sodium bulbs, the ANSI code is used to ensure the ballasts and bulbs are compatible.

Shunted sockets have internally connected electrical contacts providing a single path for the electrical current to travel. Non-shunted sockets have separate contacts creating two paths for electrical current to travel. In linear fluorescent fixtures, shunted sockets are only used with instant start ballasts. Non-shunted sockets are used with dimming, pre-heat, program start, and rapid start ballasts. LED linear bulbs (designed to replace linear fluorescent bulbs) are available and may require either shunted or un-shunted sockets depending on the particular bulb configuration.

Instant start ballasts, originally designed to eliminate mechanical starter devices, are ideal for use with fluorescent lamps that are not switched on and off frequently. The primary advantage of an instant start ballast is that it require less energy than any other type of ballast. The instant start ballast provides a high amount of voltage to initially light the lamp. Thus, frequent on/off switching will reduce the life of fluorescent bulbs with an instant start ballast. Programmed start ballasts differ from instant start in that the programmed start ballast pre-heats the cathodes to approximately 700° Celsius. Once the cathodes are heated, voltage is applied to light the lamp. This process makes the programmed start ballast ideal for use with fluorescent lamps that are switched on and off frequently or used with motion or occupancy sensors.

Once a surface is clean, all dirt and debris removed from the surface, then is the time to decide whether a sanitizer or disinfectant will be needed. Used as directed by the manufacturer, both sanitizers and disinfectant dramatically reduce the number of pathogens on a surface. Sanitizers reduce microorganisms (germs and bacteria) on a surface to a level deemed safe by public health standards. This means that, normally, a sanitizer will reduce microorganisms on a pre-cleaned surface by 99.9% within 30 seconds. By contrast, a disinfectant is designed to kill microorganisms. Thus, the EPA requires a disinfectant to eliminate 99.999% of microorganisms in 5-10 minutes.